Superior Client & Account Support
And we're not just saying that: Our clients say it, too.
"Providing courteous and timely responses to administrative and user issues is the cornerstone of RedVector’s customer service philosophy. From the Account Representative to the Help Desk, Heery receives unwavering professional support from RedVector."
- Doug Garcia, Training Assistant Coordinator, HEERY
RedVector's superior support begins with your account manager - a professional who works with you to ensure that all your training goals are met. From helping guide you through the setup of your online university to helping determine your exact training needs and providing regular reports and trend data, your account manager is your partner. He or she is like the “dean” of your university…someone with a high-level view of both business and education to oversee operations and keep your training initiatives successful and stress free.
For your users, RedVector maintains a 7-day-a-week, specially trained, full-time help desk based in Florida. Each user who calls customer support will speak with a company representative who can answer questions about courses, testing, site functionality and more. In addition, our IT team is always at the ready should the need for technical assistance arise. In an era of automated everything, we provide fast personal service instead of frustrating your students with an endless series of menu options.